Items purchased at yoziio.com store may be returned or exchanged
within 10 days of the date of purchase. Return item(s) must be unused, must not
be worn, not be stained, not be washed, and in the same condition that you
received it. It must also be in the original packaging to be eligible for
refund. Stickers, decals, art prints, and digital goods are exempt from being
Please use the contacts form below to explain the issue with
your shipment and we will contact you within 72 hours. Please Note: If 10 days
have gone by since your purchase, unfortunately we can’t offer you a refund or
exchange. Unless the product is defective you will be responsible for the
To complete your return, we require a receipt or proof of
purchase. We can only refund back to the person who paid, using the method they
paid with. So for example, if you received a gift, we can only refund the
customer not the end user. There are certain situations where only partial
refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing
parts for reasons not due to our error. Any item that is returned more than 10
days after delivery.
When posting your item(s) back to us, we strongly recommend getting
proof of postage if you decide to ship the item(s).
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit
will automatically be applied to your credit card or original method of
payment, within 3-4 business days for the original purchase amount (not to
include shipping) minus a restocking fee of 15%. If your return is rejected for
any reason, you will be responsible for the return shipping costs to return the
item(s) to you.
or missing refunds (if applicable)
If we have confirmed your refund and you haven’t received a
refund please make sure you allow at least 3 to 5 business days after we have
refunded the money to your account as it can take this long for your issuing
bank to post the changes.
If you still haven’t received the refund, first check your bank
account again. Then contact your credit card company, it may take some time
before your refund is officially posted. Next contact your bank. There is often
some processing time before a refund is posted.
If you still have not received your refund after 5 business days
please contact us at firstname.lastname@example.org and
we’ll assist you further in resolving the matter.
Only regular priced items may be refunded, unfortunately sale items cannot be
If you need to exchange an item, send us an email at email@example.com informing us of the PC code (Product
Code found on the product’s page). Please include in the email the item you’d
like to exchange for PC code (found on the product’s page). Once we have both PC
codes we can assess availability of the required exchange and send you the
return address details for you to send your item to, and we strongly recommend
getting proof of postage.
Please note: we can only exchange for items and sizes that are
in stock when your exchange is received.
To return your product, please email firstname.lastname@example.org to inform us of your reason for
We will then reply to your email with details on how to return
You will be responsible for paying for your own shipping costs
for returning your item. Shipping costs are non-refundable. Please note: if you
receive a refund, the cost of return shipping will be deducted from your
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.
If you are shipping an item back to us, you should consider
using a trackable shipping service or purchasing shipping insurance. We can’t
guarantee that we will receive your returned item(s). In the event of not
receiving your returned item(s) we will be unable to assist you with this enquiry
We don’t guarantee that we will receive your returned item and
cannot do anything if we do not receive it.
Please feel free to contact us with any questions via the